Refund policy

Return & Refund Policy

Last updated: 9 July 2026

Overview

We want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• Unused and unopened
• In the same condition that you received it
• In its original packaging

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or card provider may take additional time to process the refund.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to cancel an order within 14 days of receipt without giving a reason.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at [email protected]. We will arrange a replacement or full refund at no cost to you, including return shipping.

Contact

A&S Commerce Ltd (trading as Meridian) [email protected] Unit A, 82 James Carter Road, Mildenhall, IP28 7DE